Regent answers your calls with a natural human voice. It captures the lead, qualifies them, and sends you the summary.
You're mid-showing when the phone rings. Here's everything that happens before you're even out of the driveway.
A buyer sees your listing and calls. You're with a client, on the 401, or finally at dinner.
It greets the caller, answers questions about the listing, and holds a conversation that flows like one between two people.
Who called, what they're looking for, and how serious they are. Captured, qualified, and logged before you've checked your phone.
Regent was built in collaboration with over thirty working real estate agents, so it handles calls the way your industry actually talks.
Showings, lockboxes, pre-approvals, closing timelines. The conversations were shaped and stress tested by the people who live them, not a generic call center playbook.
Every detail serves one goal: the caller should feel like they reached a person.
Response time is measured in milliseconds, far below what the human ear can notice. No dead air, no robotic turn taking. Callers interrupt it, talk over it, change the subject. It keeps up.
Leads call when they see the sign, not when your calendar is clear. Regent answers every time, so that caller lands in your pipeline instead of the next agent's.
Regent takes care of most calls on its own and surfaces only what needs your attention, exactly when it needs it. Your phone stays quiet unless it matters.
Who called, what they want, and how serious they are, logged before your showing ends. Your email works both ways too: summaries land in your inbox, and Regent reads the thread around a lead as context for the next call.
Regent doesn't book calls. It understands real estate. It holds the conversation the way an agent would and leaves every decision to you.
Every connection is a channel of context. The more Regent sees, the better it understands your business.
Gmail and Outlook give Regent email context and carry your summaries. Both calendars keep it availability aware. Follow Up Boss syncs leads and notes both ways. Together they give Regent the highest possible understanding of every caller.
Founding member price7-day free trial, then billed monthly. Talk minutes are metered and billed with your plan. Exact included usage and per-minute rates are set on your Stripe invoice.
Regent connects to your email account via two independent secure pathways to ensure redundancy and service reliability.
Direct Gmail Integration
When you connect your Gmail account, Regent uses Google's OAuth 2.0 protocol to read your inbox with your explicit permission. You grant access — we never see or store your Google password.
Unipile Unified Email Layer
Regent also connects through Unipile, a third-party email abstraction layer, to normalize email data across multiple providers and improve service resilience. Unipile receives the same scope of email data as our direct Gmail connection.
We are explicit about data retention because this is where trust lives.
Email content: Never stored
Your emails are processed in memory in real time. Once analysis is complete, all email body text, attachment content, and full message threads are permanently discarded. We do not store archives of your email.
Task summaries: Briefly retained
The only persistent data we retain is a lightweight task summary — for example: "Follow up with Sarah Kim — no reply in 4 days." These summaries contain no email body text, no sensitive client information, no attachment content, and no message history.
Retention windows
| Data type | Retention period | Deletion trigger |
|---|---|---|
| Email content (in memory) | Minutes (real time) | Automatic after processing |
| Task summaries | Until complete or 90 days | User action or automatic expiry |
| Processing logs | 30 days | Automatic rotation |
| API call records | 90 days | Automatic purge |
In transit
At rest
Database access
Regent will never send an email on your behalf without your direct, explicit approval. No exceptions.
The approval workflow
No auto-send, no background sends
There are no scheduled sends, delayed sends, or automatic transmissions of any kind. Every email requires your explicit tap or click before leaving your account.
Regent relies on third-party services to operate. Here is exactly what each one does and what data it accesses:
How to submit a request
Regent Privacy Team — privacy@regentapp.ca · regentapp.ca
Include your request type (access, deletion, revocation, correction, or portability) and your email address or account ID. We respond within 5 business days.
Legal jurisdiction
If you are located in Canada, your rights are protected under PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws. If you are located in the European Union or EEA, your rights are protected under the GDPR. We comply with all applicable requirements including consent, accuracy, security, and individual access rights.
Beta status
Regent is currently in beta. The product is provided as-is without warranties. While we work hard to protect your data and provide reliable service, we make no guarantees about uninterrupted or error-free service, complete protection against data breaches, or recovery of data in case of catastrophic failure. By using Regent during beta, you acknowledge the product is under active development and accept the inherent risks of beta software.
Limitations of liability
To the fullest extent permitted by law, Regent is not liable for indirect, incidental, or consequential damages arising from use of the service, data loss or corruption due to user error or third-party service outages, or lost revenue, lost data, or business interruption. Our maximum aggregate liability for any claim shall not exceed the subscription fees paid by you in the 12 months prior to the claim.
No warranty against breaches
While we implement industry-standard security measures, no service is immune to breaches. If a breach occurs, we will notify affected users within 72 hours and cooperate with regulatory authorities as required by law.
We may update this privacy policy as our product evolves. Material changes will be communicated to you by email at least 14 days before taking effect. Material changes include: new third-party services that process your data, changes to data retention policies, new uses of your data, or changes to encryption or security practices. You can delete your account at any time if you do not agree.
Policy history
Contact
privacy@regentapp.ca · regentapp.ca · We respond to privacy requests within 5 business days.
© 2026 Regent. A Canadian software company based in Toronto, Ontario. This policy is governed by the laws of Ontario, Canada, and PIPEDA.
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