RegentCompare
A virtual receptionist takes a message. Regent hands you the callback.
Live answering services and inside sales agents both solve the missed call. They solve it differently. Here is a straight side-by-side for Canadian agents who work without a desk.
Side by side
| Live answering service | Inside sales agent (ISA) | Regent | |
|---|---|---|---|
| Who answers | A person working from your script | A person on your team or on contract | Sophie, answering as your office |
| Languages | Depends on the service | Whoever you hire | English and French, matched to the caller |
| After the call | A message or transcript | Depends on the person | A briefing with a suggested opener, and a task on your Home screen |
| Where it lands | Email or the service's portal | Your CRM, if they log it | Regent, and Follow Up Boss if connected |
| Qualifying leads | Often, from a script | Usually, it's the job | No. She takes name, number and reason. Qualifying is yours. |
| Booking showings | Often | Often | Never. Only you can commit to a time. |
| Junk calls | Depends on the plan | Their time | Hung up on, because you pay per minute |
| Your inbox | Not included | Sometimes | Priority inbox and drafts in your tone. You tap Send. |
| How you pay | Monthly plan, per call or per minute | Salary, retainer or per lead | $29.99 CAD a month, plus talk time by the minute |
When a live service or an ISA is the better choice
- You want someone to qualify leads and book showings for you.
- You run a team with enough volume to keep an ISA busy all day.
- You want a human voice on every call, with no exceptions.
When Regent fits better
- You take your own calls, and you lose them at showings.
- You want to call back the same day already knowing who it was.
- Your people are in Follow Up Boss, and you want the calls there too.
- You get French callers.
What doesn't change
You still make the callback. Sophie takes the details; the relationship stays yours.